How can we help?
Answers to common questions about gaze, your account, and subscriptions. If you can't find what you need, we're one email away.
Frequently asked questions
The quick answers most people are looking for.
What is gaze?
gaze is an AI-powered art expert and personal museum guide. Point your camera at an artwork or choose a photo to identify it, ask a question by text, or speak and listen hands-free as you walk through a gallery. You also get curated guided tours and conversations with a range of AI art-expert personas.
How do I identify an artwork?
Open a chat, tap the camera, and photograph the whole work head-on (or pick a photo from your library). gaze recognizes it and you can ask anything about it. Camera and Photos access are used only for artwork recognition; the microphone is used only for optional voice questions.
Do I need an account?
No — you can browse tours and try the app without signing in. An account is only needed to save your chats and sync a membership across your devices. Signing in is always optional for purchasing.
How do memberships and billing work?
gaze offers a day pass, week pass, monthly, and lifetime membership through Apple In-App Purchase. The title, length, and price of each plan are shown before you buy. The monthly plan renews automatically unless cancelled at least 24 hours before the period ends; day and week passes are one-time purchases that do not auto-renew.
How do I manage or cancel a subscription?
Subscriptions are managed through your Apple ID. On your iPhone or iPad, open Settings → [your name] → Subscriptions, select gaze, and change or cancel your plan there. You can also reach this from Profile → Manage membership in the app.
How do I restore a purchase?
On the membership screen, tap Restore purchase. This re-checks your Apple ID and brings back any active membership. If you signed in with an account, your membership also follows you to your other devices automatically.
How do I delete my account?
In the app, go to Profile → Privacy → Delete my account. This permanently removes your account and all associated data, including chat history, saved items, and membership records. The action asks for confirmation and cannot be undone. If you'd prefer we do it for you, email admin@metasequoia-ventures.com from your account email and we'll process it.
How is my data handled?
See our Privacy Policy for exactly what we collect and why, and our Terms of Use for the rules of using gaze. Photos you capture for recognition are used only to answer your question and are not sold.
Delete your account — step by step
You can remove your account and all associated data at any time, directly in the app.
- Open gaze and go to the Profile tab.
- Tap Privacy.
- Tap Delete my account.
- Confirm in the dialog. Your account and all associated data are permanently removed.